One application covers the preparation or review of documents for one specific rental property. This includes:

• • Reviewing or updating your core documents for that property
• • Tailoring your cover letter to address the property's specific requirements
• • Quality check to ensure everything is complete and formatted correctly
• • Platform readiness (making sure documents are ready to submit on 1Form, 2Apply, Snug/Ignite, etc.)
• • Optional authorised submission if you've purchased that add-on

Each property you apply for counts as one application, even if many of your documents stay the same.

We believe in transparent, fair pricing. Here's why our bundle model works better:

• • You know the cost upfront – no open-ended fees or surprise bills at the end
• • You stay in control – you decide how many applications fit your budget and circumstances
• • No false promises – rental outcomes depend on factors outside our control, so we don't tie our fees to results we can't guarantee
• • Flexibility – you can purchase more applications if needed, or stop when you've secured a property

We focus on delivering quality preparation services, not making promises we can't keep.

No problem. If you've purchased the Priority Application Support package (which includes 3 applications) and need more, you can purchase Application Top-Up Bundles:

• • 3 additional applications – $149
• • 5 additional applications – $229
• • 10 additional applications – $399

Bundles must be used within 90 days of purchase and each application includes the same level of preparation and quality as your original package.

The Active Application Support Window is a 14-day period of enhanced support for tenants who are actively applying to multiple properties and want faster response times and ongoing guidance.

It includes:

• • Priority email responses (within 24 hours on business days)
• • Up to 2 application reviews or updates during the 14 days
• • General guidance on strategy and platform help

Who it's for:

Tenants navigating a competitive market who want reassurance and responsiveness during an intensive application period.

What it's NOT:

It's not a guarantee of outcomes, and it doesn't include unlimited new applications (for that, you'd need Top-Up Bundles).

Yes—but only with your written authorisation. This service is called Authorised Submission Support and costs $79 per submission (or is included for up to 2 submissions if you've purchased Priority Application Support).

Here's how it works:

• • You grant us written permission (email is fine)
• • You provide your platform login credentials securely
• • We complete the application forms using the information and documents you've supplied
• • You review and approve everything before we submit
• • We handle the administrative task of submission so you don't have to

Important:

• • You remain fully responsible for all information submitted
• • This is an administrative service only—we don't contact agents or landlords
• • We delete your credentials securely within 30 days of completing the service

No. Clear Apply does not act as your agent or representative. We do not:

• • Contact property managers, landlords, or real estate agents on your behalf
• • Follow up on your application status
• • Negotiate terms or ask questions about properties
• • Advocate for you in any communication

Our role is strictly document preparation and administrative support. All communication with property managers and landlords is your responsibility.

Standard turnaround:

• • Application Health Check: 2 business days
• • Full Application Preparation: 3 business days

Priority turnaround:

• • Included in Priority Application Support package: 1-2 business days per application

Business days = Monday to Friday (excluding Victorian public holidays).

Turnaround times start when we've received ALL required information and documents from you. If you're missing something, the clock doesn't start until we have everything we need.

The exact documents depend on your situation, but typically include:

• • Photo ID (driver's licence or passport)
• • Proof of income (recent payslips, employment letter, or tax returns if self-employed)
• • Rental history (previous lease agreements, rental references, or rental ledger)
• • Bank statements (recent, showing savings or ability to pay rent)
• • Any supporting documents relevant to your circumstances (e.g., pet references, student enrolment, character references)

When you book a service, we'll provide a full checklist tailored to your situation.

We work with tenants in all kinds of situations. Complexity doesn't disqualify you—in fact, that's where strong application preparation can really help.

Examples we handle regularly:

• • Pets (helping you present pet references and responsible ownership)
• • Employment gaps or casual/freelance work (framing income stability and savings)
• • First-time renters (highlighting other evidence of reliability)
• • International tenants (navigating Australian application norms)
• • Previous rental issues (honest, strategic positioning)

Our role is to help you present your situation clearly, honestly, and professionally. We'll work with the information you provide to prepare the strongest application possible—but we can't change facts, and we don't make false claims.

Application Top-Up Bundles:

• • Must be used within 90 days of purchase
• • Cannot be paused or banked indefinitely
• • Non-refundable once purchased
• • If you don't use them within 90 days, they expire

Active Application Support Window:

• • Once activated, the 14-day window cannot be paused
• • Runs for 14 consecutive days from activation
• • You control when to activate it (it doesn't start automatically when you purchase)
• • Cannot be extended or refunded once activated

Why the limits?

Rental markets change, and so do document requirements and your personal circumstances. We need reasonable timeframes to ensure the work we do is current and relevant.

We take privacy seriously.

Security:

• • All documents and personal information are stored using encrypted, secure systems
• • Access is restricted to Clear Apply staff working on your application
• • We never share your information with third parties except where required to deliver services (e.g., authorised platform submissions)

Retention:

• • We keep your information for 30 days after service completion to allow for follow-up requests
• • After 30 days, all files are securely deleted unless you've requested longer retention
• • You can request earlier deletion at any time by emailing us

Your rights:

• • You can access, correct, or request deletion of your personal information at any time
• • Contact us at hello@clearapply.com.au for data requests

We comply with Australian privacy principles and treat your information with care.